Submit ‘unfastened’ in dealing with Canada passport ‘horrible’, says BC lady

A North Vancouver lady goes public after she misplaced a Canada Submit passport, forcing her to cancel a global flight to her father’s memorial and fear about safety throughout the mail system.

CBC Information investigation I

“It’s regarding that 1000’s of Canadians ship necessary private info – passports, functions – and issues get misplaced. There appears to be no safety throughout the system, despite the fact that they declare [on the website] Your info is secure with us,” says Larisa Zalesnikh.

Zalesnikh’s father died out of the blue in Kazakhstan and was required to journey the nation for his memorial and to assist his mom.

Viktor Zalesnikh died out of the blue on 28 September in Kazakhstan. His daughter Larissa, who lives in Canada, missed the funeral and memorial. (Larissa Zlesnikh household picture)

To journey, he wanted a visa from the Kazakh embassy in Ottawa and needed to ship his passport there to get it.

The embassy points the visa and repatriates the passport through ExpressPost, a service of Canada Submit, which offers expedited supply and monitoring of packages. Nevertheless, the bundle disappeared alongside the way in which. Monitoring info reveals that Zalesnich’s passport went lacking in Montreal.

“I am sitting on pins and needles praying it would not fall into evil fingers,” Zalesnikh says.

He mentioned, “There’s additionally a miserable perspective. Not solely have they misplaced their passport, however I’m calling them and attempting to speak to somebody and so they discuss to me as if I’ve misplaced one thing of theirs. that they’ve misplaced one thing to me… [The] Canada Submit’s laxity in dealing with necessary private info and the complacency of their customer support has been appalling,” she mentioned.

monetary private value

On account of the loss, Zalesnikh needed to cancel his flight to Kazakhstan and miss his father’s memorial. Now he’s confronted with the time-consuming process of adjusting his passport, which might take months.

“I am speaking to my mother wanting on the photos she’s nonetheless crying and upset — I wish to go on the market and share it along with her,” she says.

Zalesnykh says she pays about $800 between the price of a brand new passport, a brand new visa, and cancellation charges for the flight. She says reserving a brand new final minute flight can even be costlier.

Canada Submit’s monitoring reveals passports comprised of Ottawa to Montreal after which disappeared. (CBC)

Three days after reporting the lacking passport, Canada Submit despatched him a $120 examine and an e mail saying the investigation was closed.

The cash covers the insurance coverage on the bundle and its postage prices, however Zlesnich says she will not money the examine, as a result of she would not need the company to assume it is off the hook.

“That is fully unsatisfactory… I need Canada Submit to search out my passport and be extra accountable monitoring paperwork like this,” she says.

Go Public put Zalesnikh’s standing to Canada Submit – not explaining how the doc so necessary being tracked may go lacking. Nevertheless, after our inquiry, it resumed the investigation and issued this assertion to CBC Information:

“Canada Submit sincerely regrets the truth that we’re unable to account for Ms. Zalesnich’s merchandise. We perceive how necessary this was to her and we’re taking this matter very critically. We higher Let’s proceed to analyze to grasp what occurred.”

Lack of investigation: Consultants

Michelle Juno-Katsuya, a former senior intelligence officer and supervisor of the Canadian Safety Intelligence Service, says the misplaced mail will not be uncommon, by which case she worries that the kind of doc has gone lacking and Canada Submit’s investigation has been expedited. I. He adopted.

“When somebody takes the additional step to register – it is now being recorded and now being tracked and it should not disappear so simply. If it disappears, it is time to perceive what occurred Sure, it wants a extra thorough investigation,” Juno-Katsuya says after listening to the preliminary investigation that was closed.

Safety knowledgeable and former senior CSIS intelligence officer Michelle Juno-Katsuya says the investigation of misplaced passports must be extra thorough. (CBC)

“I feel it’s worrying to see right here that Canada Submit is taking this difficulty in a short time and treating it like a standard bundle. This isn’t a love letter or a pack of gum that has gone lacking – It’s a passport. An important journey doc that must be reported and checked correctly… as of now we’ve no indication of that.”

Misplaced or stolen passports that fall into the unsuitable fingers are sometimes utilized in prison actions, together with identification theft. He says Canadian passports are additionally very helpful on the black market – to allow them to even be bought to individuals who have to journey abroad with solid paperwork.

“It will be important for the integrity of the system, for the integrity of our journey paperwork and due to this fact for safety for all Canadians touring, that we’ve tight and really shut safety round our journey paperwork, particularly our passports. Is.”

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