Service Canada’s Assertion on Passport Service Supply within the Outouis Area

gatineauQC, 14 July 2022 /CNW/ – Authorities of Canada is taking steps to streamline the in-person software course of and assist higher handle giant crowds and lineups for passport companies, significantly in giant city facilities together with Montreal, Quebec Metropolis, gatineau, Calgary, Edmonton, vancouver, Surrey, richmond And this Larger Toronto Space,

service Canada Is implementing new triage measures to supply a extra thorough, customer-specific method.

it began the week of labor June 20 in Montreal and now prolonged to Quebec Metropolis, gatineau, Toronto, vancouver, Surrey, richmond, Calgary And Edmonton,

A rising variety of managers and executives are helping and speaking instantly with prospects, earlier than workplaces open at specialised passport websites in every of those cities.

Whereas triage strategies differ from location to location relying on circumstances, employees is concentrated on clear communication to prospects and prioritizing service to these in pressing journey wants inside the following 24 to 48 hours. They’re directing prospects with long-term journey plans to probably the most acceptable service channels to make sure that their passport necessities are met and their journey just isn’t disrupted. This contains optimally using a community of greater than 300 Service Canada websites, and making certain that every one facilities have the employees, expertise and processing capability to supply sub-appointment passport service to prospects with less-urgent circumstances, who want It’s redirected via. Triage course of.

Within the Outouis area, triage consists of 4 teams:

  • Journey inside 24 to 48 hours

  • Passport transfers (ie prospects who beforehand utilized by mail or at a Service Canada heart)

  • Journey inside 3 to 10 days

  • passport pickup

Precedence is being given to these touring inside 24 hours, then 48. Prospects arriving or visiting the positioning will obtain a ticket with an estimated time to return for service at these specific Passport websites. Proof of journey or necessity is required. For these touring inside 3 to 10 enterprise days, prospects arriving or on website are being directed to particular close by Service Canada facilities with appointments. Proof of journey or necessity is required.

Estimated wait occasions for in-person service at specialised passport websites can be found at As a result of present backlog, prospects could also be requested to resubmit pictures and unique paperwork to obtain sooner service. If the service is chosen in individual with out an appointment, prospects will need to have all the required paperwork for a passport software able to both renew the passport, or for a brand new passport for an grownup or youngster Apply.

Challenges in distributing passports usually are not uniquely an city drawback, and work is ongoing to deal with the listing of purposes already at hand, whereas additionally enhancing processing occasions in facilities that deal with mail purposes.

service Canada Thanks all for his or her continued persistence as its staff work tirelessly to get the purchasers their passports as quickly as attainable.

fast Info

  • service Canada 363,000 passports issued between April 1, 2020And March 31, 2021,

  • service Canada 1,273,000 passports issued between April 1, 2021And 31 March 2022,

  • since 1 April 2022, service Canada 556,796 passports have been issued.

  • The whole forecast for passports in 2022-23 is 3.6 million to 4.3 million purposes.


“service Canada Staff in all elements of the nation are working around the clock to enhance the supply of passport companies to Canadians. A few of the most difficult conditions for purchasers are in our largest cities, so we’re making these modifications to assist cut back stress and nervousness and supply extra certainty for Canadians. Whereas these measures could not cut back all lineups and wait occasions, we’re optimistic that they’ll make the client expertise extra predictable and honest for all.”

, Lori MacdonaldSenior Affiliate Deputy Minister for Employment and Social Improvement and Chief Working Officer for Service Canada

Affiliate Hyperlinks

Canadian Passports and Journey Paperwork –
Discover a Service Canada Workplace
Welcome to the eServiceCanada Appointment Reserving Instrument – E-service
Passport Program Statistics –

Backgrounder on Passport Companies

current scenario

service Canada We have now added employees, streamlined processes and elevated processing capability to assist sort out this unprecedented scenario. Nonetheless, vital challenges stay. service Canada continues to do extra, and is implementing extra measures to make ready at specific passport websites extra predictable and manageable.

what we’re doing

service Canada A variety of measures have been taken to enhance entry and processing of passport companies for Canadians together with:

  • Established a simplified renewal course of for any grownup passport issued within the final 15 years.

  • Launched an appointment-booking device at that takes prospects to the proper location for service. Prospects ought to test again continuously, as appointments are added as they turn into out there.

  • Processing hubs added throughout the nation.

  • Enhancement of particular person service capability by making all passport counters out there for service throughout the nation.

  • Roughly 600 extra staff have been added and modifications have been made to our telephone methods to make sure that the Service Canada system doesn’t drop shopper calls whereas ready, even with lengthy holds.

  • We have now additionally began publishing estimated passport wait occasions to assist prospects put together for his or her go to to the passport workplace, and these numbers are up to date 3 occasions a day.

  • Whereas triage methods can differ by circumstance, employees will give attention to clear communication to prospects, prioritizing pressing journey wants, and directing much less pressing issues to probably the most acceptable service channels to make sure their Passport necessities to be met.

  • Immigration, Refugees and Citizenship Canada (IRCC) employees are actually helping instantly with passport processing. IRCC has additionally recognized program supply modifications to assist Service Canada purposes course of sooner.

  • service Canada 200 Canada Income Company staff are additionally anticipated to affix the service workforce for passports within the U.S. Quebec As tax submitting season attracts to an in depth.

  • Further print functionality has been added to assist purposes from Montreal area. With some extra preparations for passport processing and printing, Service Canada is optimistic that these steps will enhance.

What Canadians have to know

  • Passport software kinds should be submitted earlier than making journey plans.

  • Anybody touring inside two enterprise days should go to the Passport Workplace (Service Canada Heart – Passport Seva) offering rapid pickup service. No appointment is required and proof of journey or necessity is required.

  • Anybody touring inside 45 enterprise days should go to the Passport Workplace (Service Canada Heart – Passport Companies) with proof of journey.

  • All different prospects ought to apply at one of many greater than 300 Service Canada facilities.

  • Mail can also be out there however just isn’t really useful right now as a result of excessive quantity of mail-in purposes.

  • Making use of in individual permits the applicant to overview their paperwork in individual and take their paperwork house with them as a substitute of sending them within the mail. It additionally reduces the appliance time.

  • Data on find out how to apply and find out how to receive a passport software type could be discovered on-line at

Frequent errors to keep away from when making use of for a passport

passport software standing test

  • As a result of excessive variety of standing requests, it takes three or extra days to course of the request.

  • A standing request could be submitted on-line at

  • If one request has already been made, Canadians shouldn’t make a second request.

Switch of software file for issuance of passport

extra charges

  • If a accomplished software is submitted and we don’t meet the service normal, prospects won’t be charged an expedited or switch payment.

  • If prospects have been charged expedited or payment transferred and the service normal just isn’t met with their software, they’ll request a refund via the web site by submitting a criticism with the Passport Programme.

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