Her Mail Was Opened, Her Apple Watch Stolen, and This Girl Blames Canada Publish


Like many Canadians, it has been a troublesome pandemic for Julia Qi. For 2 years, she couldn’t see her eldest daughter, who lives in Australia. Then, final Christmas, international restrictions had been eased and Daisy Han got here residence for a go to.

Qi needed to do one thing particular, so he purchased her an Apple Watch.

“I simply wish to shock him,” she advised Go Public from her residence in southern Ontario. “she was very comfortable.”

When Han went residence to Sydney, he discovered that the clock’s options which trusted the info weren’t appropriate with telecommunications networks in Australia. He despatched it again to his mom, in order that she may return it.

Han paid about $50 to ship it by way of Australia Publish, and it was permitted by the Canada Border Companies Company (CBSA).

However the qi was not discovered.

On January 25, Qi went to an area put up workplace in Canada to choose up the bundle. She says that when the clerk introduced it out, it appeared as if it had been opened. It was as if there was nothing inside. She says the worker advised her how he obtained to the place, so she took the bundle residence.

“I pay their customs responsibility. I take [the box] residence, then nothing there,” Qi mentioned.

“They simply give me an empty field. There’s nothing in there.”

After Go Public contacted Canada Publish, as a present of goodwill, it agreed to reimburse the $475.67 QE paid for the Apple Watch. Australia Publish compensated Han in $137 Australian {dollars} (about $100 Cdn) and in addition referred to as it a goodwill gesture.

Australia Publish advised Go Public through electronic mail that the bundle was delivered securely to Canadian customs officers, and CBSA says it formally handed by way of customs – with out being opened. Qi believes this all factors to 1 factor, {that a} Canada Publish worker might have rightfully stole the watch. Waybill on the bundle mentioned it contained “Apple Watch SE”.

Australia Publish says the bundle was delivered safely to Canadian Customs officers, who in flip say it handed by way of customs with out being opened. Qi believes {that a} Canada Publish worker might have stolen the watch rightfully so. (Kimberly Evans/CBC)

Canada Publish says there isn’t a approach to know the place the watch went lacking.

“The bundle was dealt with a number of instances, and by many individuals on their approach to the final tackle from Australia,” mentioned spokesman Phil Legault in an electronic mail to Go Public.

He added that the Postal Service works with and “understands” Qi. [her] nervousness.”

A number of individuals have written to Go Public that their parcels, passports and different gadgets have gone lacking with providers together with FedEx, Purolator and DHL. A shopper safety skilled says insurance coverage exists for a motive.

“It is actually vital for individuals to grasp the dangers concerned in transport items,” mentioned Ken Whitehurst, govt director of the Shopper Council of Canada.

Daisy Han says she paid additional for double-packing the watch and expedited transport – choices she thought would maintain it secure. (Kimberly Evans/Zoom)

He says that except you purchase insurance coverage, you’re basically transport at your individual threat. Whitehurst agrees that there isn’t a approach to know for certain what occurred to the lacking watch with no police investigation.

Qi says he requested Canada Publish to analyze, however they closed the case with out discovering out what occurred, so he appeared into it himself.

No proof, says put up workplace

His native put up workplace steered that somebody at CBSA may open the field. The CBSA advised him that there was no report of the bundle being inspected and that if it had been, there would have been yellow tape on it, which was not there.

Qi says Canada Publish won’t settle for his suspicions. She says she was advised that there was no proof that the watch was stolen.

look | ontario thatMan says his Apple Watch disappeared after daughter mailed him from Australia:

Girl alleges Canada Publish worker stole Apple Watch from mail | to be public

An Ontario lady says her Apple Watch went lacking after her daughter mailed it from Australia, and she or he suspects the bundle was opened by somebody inside Canada Publish.

“How am I in a position to show it? I did the whole lot in my energy, did my investigation, then the whole lot signifies that somebody is open, open this field by stealing it at Publish Canada,” she mentioned.

She says that the postal service advised her that if she believes against the law has been dedicated, she ought to name the police.

Qi want she had trusted her instincts and did not take the bundle residence with out opening it. He believes that if he had opened it in entrance of a Canada Publish worker there would have been little doubt that the watch had been stolen.

“I really feel like I am so silly. I ought to have opened it in entrance of him and referred to as the police proper there so that they could not inform me I could not show it, Qi mentioned,

Canada Publish says there isn’t a approach to know the place the watch went lacking – ‘dealt with many instances, and by many individuals, on the best way from Australia.’ (Canadian Press)

Go Public requested Canada Publish for any statistics on complaints of theft by its staff. It didn’t reply.

Final 12 months a 58-year-old postal employee in Winnipeg was charged with stealing parcels price a mixed worth of greater than $40,000.

And in 2019, a Bear River, NS, postman was charged with stealing mail within the Digby space.

get insurance coverage

Initially, Australia Publish refunded Han $137 in Australian {dollars} (about $128 Cdn) per its normal protection in opposition to loss or injury.

In an electronic mail, a spokesperson advised Han that, sooner or later, he can purchase insurance coverage when mailing valuables.

Han says he had already paid additional to wrap and seal the watch in two packages, and opted for expedited transport which was one other further price. He thought these choices would make it safer.

Qi gave the watch to his daughter as a Christmas present, however its options had been incompatible with telecommunications providers in Australia. (Submitted by Emily Hahn)

She says she understands that insurance coverage exists for a motive, however says it needs to be used to cowl uncontrollable circumstances or accidents—not theft she believes to be a postal employee.

“If the bundle was stolen from our porch in Canada and I haven’t got insurance coverage … then completely it might be on me,” she mentioned. “However the reality is, the bundle was opened sooner or later in dealing with… why ought to the shopper have an obligation to pay this extra cash for insurance coverage to keep away from such a state of affairs?”

Shopper advocate Whitehurst says individuals transport priceless items ought to think about getting insurance coverage in the event that they wish to keep away from conditions like this.

Transport providers “will not be prone to refund or pay you for items that you weren’t insured when the insurance coverage program was in place,” he mentioned.

“Whereas it’s not true that folks don’t have higher safety, they need to even be life like and perceive that their safety is proscribed.,

Whitehurst additionally says that transport firms should make this clear to their prospects on the outset.

Qi says Canada Publish ought to do extra to guard customers and stop inner “felony actions”.

“I assume they do not care,” she mentioned. “They do not wish to do something.”

Whitehurst says tampering with mail is a “fairly critical” crime, and Canada Publish “actively investigates” such instances.

“However that does not imply, you realize, the products will not be misplaced,” he mentioned.

Submit your story concepts

Go Public is an investigative information phase on CBC-TV, radio and the net.

We inform your tales, shine a lightweight on wrongdoing and maintain the forces accountable.

In case you have a narrative within the public curiosity, or in case you are an insider with info, contact GoPublic@cbc.ca along with your title, contact info and a brief abstract. All emails are confidential except you determine to go public.

obey @CBCGoPublic on Twitter.

learn extra tales by Go Public.





Supply hyperlink